MOSS
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The MOSS Platform

Meet the AI Employees Running Your Front Office.

See exactly how MOSS handles real calls, texts, and emails—from qualifying customers and sending quotes to scheduling crews and collecting payment—while keeping you in control at every step.

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  • Answers in seconds, 24/7
  • Books & dispatches for you
  • You approve what matters
  • Sends quotes & invoices
MOSS home dashboard — AI Front Office metrics, priorities, and key results for a plumbing business
What MOSS Does

See Every AI Employee at Work.

Each MOSS employee owns a slice of your operation—and shares context with the rest—so nothing falls through the cracks.

MOSS Customer Service Agent conversation view with a live call transcript
Customer Service Agent

Every Conversation, Every Channel

Voice, text, and email land in one live thread. MOSS greets the customer, understands the problem, answers from your knowledge base, and books the job—handing off to you the moment it matters.

  • Answers inbound calls, texts, and emails
  • Qualifies the need and books the job
  • Full transcripts and customer context
  • “Let AI handle it”—or take over in one tap
MOSS Sales Agent dashboard with opportunities, estimates, and revenue attribution
Sales Agent

Turn Estimates Into Booked Revenue

MOSS builds and sends quotes, chases every follow-up, and revives cold leads—then shows you the revenue it drove, attributed job by job.

  • Creates and sends estimates and invoices
  • Follows up until you get an answer
  • Re-engages stalled opportunities
  • Revenue attribution you can trust
MOSS Dispatcher calendar view with scheduled jobs across technicians
Dispatcher

A Calendar That Fills and Manages Itself

MOSS assigns the right technician, books into open capacity, sends confirmations and reminders, and resolves schedule changes before they become no-shows.

  • Assigns and dispatches technicians
  • Sees open capacity across the team
  • Confirmations, reminders, and reschedules
  • Calendar and table views
MOSS Knowledge Base where the owner manages what the AI is allowed to know
Knowledge Base

You Decide What Your AI Knows

Upload your policies, services, pricing, and answers—then toggle exactly what each employee can see. When MOSS hits a gap, it asks you instead of guessing.

  • Add articles for policies, pricing, and services
  • Toggle visibility per AI employee
  • MOSS flags knowledge gaps to fill
  • Answers stay on-brand and accurate
Total Control

Your Business, Your Rules.

MOSS never goes rogue. Every action is visible, sensitive steps can wait for your sign-off, and you decide exactly what each AI employee is allowed to do.

  • Require approval on high-stakes actions before they happen
  • Toggle capabilities on or off for each AI employee in Settings
  • A full activity log on every conversation and decision
  • Jump in and take over any conversation instantly
MOSS AI employee settings — per-action permission toggles for the Customer Service Agent
One-Click Integrations

Connects to the Tools You Already Use.

Link your calendar, mailbox, and field-service software in a single click. MOSS reads and writes in real time—no exports, no double entry.

Under the Hood

Serious Software, Not a Chatbot.

MOSS is a full operating layer for your front office—reliable, controllable, and built to carry real revenue.

24/7 Coverage

Nights, weekends, and the busy season—your phone is answered every hour of every day.

Unified Inbox

Calls, texts, and emails from every customer live together in one searchable thread.

Customer Memory

Full history and context on every customer, so no one ever has to repeat themselves.

Reporting & Attribution

See jobs booked, revenue influenced, and response times—tied back to the work MOSS drove.

Secure & Isolated

Your data is encrypted and never shared across businesses. What’s yours stays yours.

Same-Day Setup

Connect your number and tools and go live the same day—no rip-and-replace.

FAQ

Questions, Answered.

What exactly is MOSS?

MOSS is an AI-powered front office for service businesses. It answers customers, books and dispatches jobs, sends estimates and invoices, and follows up on leads—across phone, text, and email, 24/7.

Will it replace my office staff?

MOSS handles the repetitive front-office work so your team can focus on high-value jobs. You decide what runs automatically and what routes to a human—MOSS works alongside your people, not instead of them.

How long does setup take?

Most businesses go live the same day. Connect your phone, calendar, and tools—there’s no new software to learn and no rip-and-replace.

Does it work with the tools I already use?

Yes. MOSS integrates with popular calendars, CRMs, and field-service platforms including Housecall Pro, Jobber, ServiceTitan, Google Calendar, and Outlook.

How accurate is it, and can I review its work?

MOSS is built for control. You can require human approval on any action, and every conversation and decision is logged and fully reviewable.

Is my customer data secure?

Your data is encrypted and isolated to your business. MOSS never shares your customer data across companies.

Get Started

See MOSS Handle a Real Call.

Book a 30-minute demo and watch your AI front office answer, schedule, and respond to any questions you may have—live.

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A service business owner staying in touch while MOSS runs the front office